Welcome to Delhi Kitchen (referred to as "the Business", "We", "Us", or "Our"). By placing a food order via phone, social media, our website, third-party food aggregators, or by dining at our restaurant, you agree to be bound by the following Terms and Conditions. Please read them carefully.
1. Scope of Services
Delhi Kitchen operates a restaurant and food delivery/takeaway service located at Central Eidgah Mosjid Complex, Cox's Bazar, Bangladesh, 4700. All menus, operational hours, and promotional deals displayed online or on-site are subject to change without prior notice based on ingredient availability and kitchen capacity.
2. Ordering and Accuracy
• Order Confirmation: An order is only considered accepted once our team confirms it verbally (via call), through a direct message (on social media), or via an automated digital receipt.
• Accuracy of Information: When placing a takeaway or delivery order, you must provide a valid name, active phone number, and a precise delivery address. Delhi Kitchen is not responsible for undelivered food resulting from incorrect contact details provided by the customer.
3. Food Safety, Allergies, and Consumption
• Allergy Notification: Our dishes may contain allergens, including nuts, dairy, gluten, and seafood. Customers with severe food allergies must explicitly inform our staff before placing an order.
• Immediate Consumption: To ensure freshness and food safety, we strongly recommend consuming our food immediately upon delivery or collection. Delhi Kitchen accepts no liability for food spoilage, sickness, or quality degradation if the food is consumed hours after delivery or stored improperly.
4. Pricing, Payments, and Cancellations
• Pricing: All prices listed on our menus are in Bangladeshi Taka (BDT). Prices are subject to applicable local Value Added Tax (VAT) and delivery fees unless stated otherwise.
• Payment Methods: We accept Cash on Delivery (COD), in-person cash, and Mobile Financial Services (MFS) including bKash and Nagad.
• Order Cancellations: For standard orders, cancellations must be made within 5 minutes of placing the order. Once food preparation has commenced in our kitchen, orders cannot be canceled or refunded, and the customer remains legally liable for the full bill amount.
5. Delivery Services and Delays
• Estimated Delivery Time: Any delivery times provided are estimates only. Traffic conditions, heavy rain/monsoon weather in Cox's Bazar, and high kitchen volumes may cause delays.
• Liability Limit: Delhi Kitchen is not liable for any loss, damage, or inconvenience caused by delayed deliveries, provided we make reasonable efforts to inform you of the delay.
6. Dining In-Person and Guest Conduct
• Code of Conduct: We maintain a family-friendly environment. We reserve the right to refuse service or ask any customer to leave our premises at the Central Eidgah Mosjid Complex if they engage in abusive, disorderly, or disruptive behavior toward our staff or other diners.
• Property Damage: Customers will be held financially responsible for any intentional or highly negligent damage caused to Delhi Kitchen’s furniture, crockery, or property.
7. Intellectual Property
The name "Delhi Kitchen," our logo, menu designs, and all visual branding materials are the exclusive intellectual property of Delhi Kitchen. Unauthorised reproduction, copying, or commercial use of our brand assets is strictly prohibited.
8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the People's Republic of Bangladesh. Any legal disputes arising from our services shall be subject to the exclusive jurisdiction of the courts in Cox's Bazar.