Delhi Kitchen (referred to as "the Business", "We", "Us", or "Our"), accessible via our digital platforms, protecting our customers' privacy is a top priority. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you order food, visit our restaurant, or interact with our digital channels in accordance with the Personal Data Protection Act, 2026 (PDPA) of Bangladesh.

1. Information We Collect

We collect information necessary to process your food orders, arrange deliveries, and manage reservations:

• Identity Details: Full name.

• Contact Information: Mobile phone number, delivery address, and email address.

• Transaction Records: Details of the food items you purchase, billing totals, and payment methods (e.g., Cash on Delivery, Mobile Financial Services like bKash/Nagad).

2. How and Why We Use Your Data

We process your personal data strictly under lawful grounds to run our food and beverage operations:

• To process food orders, confirm table reservations, and coordinate food deliveries.

• To contact you regarding order updates, changes in delivery times, or menu availability.

• To send you promotional offers, seasonal menu updates, or loyalty rewards (only if you opt-in).

• To gather feedback to improve our kitchen operations and customer service.

3. Data Storage, Safety, and Security

• Security Protocol: We implement secure operational measures to prevent your name, phone number, and address from being accessed by unauthorized third parties.

• Data Retention: We only retain your personal data as long as necessary to complete your transactions, fulfill tax reporting obligations in Bangladesh, or maintain your loyalty account history.

4. Sharing Information with Third Parties

• Delivery Partners: We share your name, phone number, and physical address with third-party logistics and delivery riders (such as foodpanda, Pathao, or independent riders) strictly to deliver your food.

• No Data Selling: We do not sell, trade, or rent customer personal contact details to external marketing agencies.

• Legal Disclosures: We will only disclose your data if legally required by Bangladeshi law enforcement agencies or formal court orders.

5. Your Data Rights

Under the PDPA 2026, you retain full rights over your data, including:

• Access and Correction: You can request to view the contact data we have on file for you and ask us to fix any wrong delivery addresses or phone numbers.

• Data Erasure: You can request that we permanently delete your customer profile and ordering history from our systems.

6. Contact Information / Data Custodian

For any privacy-related inquiries, data access requests, or to update your details, please contact us directly using our official business details:

• Business Name: Delhi Kitchen

• Physical Address: Central Eidgah Mosjid Complex, Cox's Bazar, Bangladesh, 4700

• Contact Email: delhikitchenbd@gmail.com